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Home Trade Standards

Privacy Policy

How Home Trade Standards handles information shared through our website and service enquiries.

Last Updated: September 23, 2026

Thank you for visiting Home Trade Standards Ltd (“HTS,” “Home Trade,” “the Company,” “the Website,” “we,” “us,” and “our”). This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website www.hometradestandards.com or our social media pages.

By using our website, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our website and services.

Information We Collect

When you visit our website or interact with our services, we may collect the following types of information:

  • Technical Information: IP addresses, browser type, device information, and cookies.
  • Usage Data: Pages viewed, time spent on the website, and referral sources.
  • Form Submissions: When you submit a form, we may collect your name, email address, phone number, and service-related details you provide.

How We Use Your Information

We use the information collected for:

  • Providing and improving our HVAC services.
  • Enhancing the accessibility and functionality of our website.
  • Responding to customer inquiries.
  • Marketing, retargeting, and advertising.
  • Ensuring compliance with applicable laws and regulations.

Cookies And Tracking

Our website uses cookies and similar technologies to enhance user experience and track behavior for analytics and advertising purposes. You can manage or disable cookies in your browser settings, though this may affect site functionality.

Your Rights

As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including:

  • The right to access the personal data we hold about you.
  • The right to request corrections to inaccurate information.
  • The right to withdraw consent for certain uses of your information.
  • The right to request deletion of your information, subject to legal and business obligations.

Requests can be made by contacting us directly (see below).

Security

We take commercially reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure.

Children’s Privacy

Our services are intended for individuals who have reached the age of majority in their province or territory of residence. In Ontario, that age is 18. We do not knowingly collect personal information from individuals under the age of majority.

If you are a parent or guardian and believe that a minor in your care has provided us with personal information, please contact us so we can delete it.

Updates To This Policy

Home Trade Standards Ltd may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. Updates will be posted on this page, and the “last updated” date will be revised. Your continued use of our website indicates acceptance of any changes.

Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:

Home Trade Standards Ltd

Email: service@hometradestandards.com

Website: www.hometradestandards.com

Website Assistant Conversations

When direct callback intake is available, HTS saves your name, callback phone number, service address and problem description in a private intake record. Incomplete requests with a name and phone may be sent to the service team for follow-up. Email is optional: provide it in response to the offer of a copy to be copied on the inquiry email. Corrections may generate an updated inquiry email. These are callback requests, not appointment confirmations. Saved intake records follow the conversation retention period; emails already sent remain in the recipients’ mailboxes. You can ask to cancel further processing, but an email already sent cannot be recalled.

Your HTS AI Assistant is available without an account. A secure browser session separates each visitor’s conversation. Starting a conversation allows HTS to retain its text for up to 30 days for staff review. The assistant uses only the current conversation and does not build a personal memory profile or restore a past conversation when you return. Clear chat deletes the current conversation and attachments. Staff-approved company guidance remains separate.

Messages, selected attachments and relevant HTS guidance are sent to OpenAI to generate AI answers. Voice starts after you click Start Conversation or the microphone and grant browser permission. Starting a conversation permits the disclosed transcript processing. Audio is sent to OpenAI for transcription or real-time processing; HTS retains the text transcript, not raw microphone recordings. Voice can continue while you browse pages within the HTS website. Click the bottom-right voice control, choose End Conversation or say “end this conversation” to stop. Leaving the website, reloading the browser tab or hiding the page stops voice. Voice replies are AI-generated.

PDFs, images and text files you choose and send are kept privately with the conversation for up to 30 days. Do not include payment details or sensitive documents. When using assisted booking, spoken or typed contact details and service information are sent to OpenAI to fill the visible form and may appear in the retained transcript. You can use the standard form without AI assistance instead. In assisted mode, the AI can fill registered visible fields. Review the completed details before saying “submit my service request.” That explicit command activates the original Jotform Submit button; its validation, uploads and human verification remain in place. You must attach files and complete human verification yourself.

Visitor-confirmed website issue reports are available to authorized HTS staff for up to 90 days. Only staff-approved guidance affects shared answers. The assistant can submit a service request through the original form after your explicit instruction and review. It cannot take payment, approve an appointment or send appointment-confirmation emails. Preferred dates and times remain requests. Staff validates the request, verifies approval in the booking system and manually sends confirmation through the existing workflow.

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