Residential homeowners often tend to forget to do regular checks on the household’s water heater for years until it begins causing troubles. Most water heaters run between 8 and 15 years. If your hot water heater falls within that range, you may experience common issues whether it be leakages or a full malfunction, causing it to stop working altogether. If your water heater gives you symptoms such as weird noises, discolored water or smelling water, you should consider servicing it soon.
A gas warning or red tag identifies a condition requiring qualified attention. Follow the notice, contact the issuing utility or licensed contractor and arrange the specified remedy. Do not reconnect, restart or bypass equipment that has been shut off for safety.
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Historically, Enbridge’s third-party billing arrangements allowed some equipment providers to collect charges through a gas bill. A billing arrangement did not make Enbridge the equipment supplier or warranty provider. Check your current bill and contract to identify the company responsible for rental, repairs and warranty support.
Arrange water heater maintenance through the provider responsible under your current agreement or a qualified contractor. Before replacing rented equipment, confirm ownership, return procedures, termination costs and the new billing terms directly with the provider. Do not assume the historical billing program is available for a new agreement.
For water heater service questions, email service@hometradestandards.com. For account or billing terms, contact the provider named on your current bill.
